Cancelled orders: All cancelled orders will be charged a 15% restocking fee. This fee will be carried out at the time of reimbursement. Thank you for your understanding and support. 

We do not offer refunds for live plants or cut flowers. They are final sale.

A store credit will be issued for all other non-living products returned within 7 days of purchase. You must have your receipt at the time of return or exchange.

Due to the nature of our climate, we are not responsible for the arrival of frozen plants. Although we are diligent when packaging, including heat packs and layers of protection, some times the weather is simply too severe and this is out of our control. 

Thank you for your understanding and continued support.

- The Little Big Plant Team